Frequently Asked Questions
HELP
To make things easy, we have divided support into sections to enable you to easily locate what you are looking for.
You will also find answers to the most common queries in our Questions section, so please check there. If you cannot find an answer to your query, our Customer Support Team will be delighted to help solve any problems
Payment Methods
Alternative methods of payment
Postage and Packing
Damaged items
Returns & Exchanges
Returns and refunds
Payment Methods
All of our products are available to order through Cardchest’s online ordering facility
Back to TopAlternative methods of payment
If you prefer to order by phone our business hours are Monday to Friday 8.30am to 5pm, a member of our team will be pleased to help you.
Payments by Post
For payment by cheques drawn on British banks please make the cheque payable to GiftChest Ltd and allow a minimum of 5 working days for funds to clear. Please send your order to:
GiftChest Ltd
55, Crowland Avenue,
Hayes,
Middlesex,
UB3 4JP
Postage and Packing
You will always be advised of the postage and packaging costs prior to the start of the payment process.
For the UK
Postage and packaging costs may vary but are currently as follows:
£3.95 (incl VAT)
OUTSIDE OF THE UK
Please request bespoke delivery charges Call: +44 (0)208 573 1703
If you have any questions please contact our sales team - sales@cardchest.co.uk or call us.
All items are dispatched in highly-padded packaging to provide the greatest possible protection.
Much of our packaging is re-used, including all bubble wrap that is used. The majority of packaging that we buy is biodegradable.
We do not believe that packaging should be used once and then thrown away. Please reuse or recycle whatever you can or pass it on to somebody who could make use of it.
Multiple purchases may be sent in separate parcels.
Back to TopDamaged items
In the unlikely event that you receive a faulty or damaged item then please notify us immediately of the problem via an email to sales@cardchest.co.uk. We can then organise a replacement or a refund to be sent to you.
Back to TopReturns & Exchanges
The great thing about shopping at www.cardchest.co.uk is that most products are available from our warehouse for delivery within 5-7 working days.
If an item is out of stock, you will be advised when you place your order, or soon after.
Back to TopReturns and refunds
Order with confidence! We want you to be totally satisfied with every purchase you make from Cardchest. If for any reason, you are not completely happy with your purchase, you can return it to us for an exchange or refund
Policy
1.1. If You discover the Goods are faulty, You must notify Us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
1.2. We may inspect the Goods, by asking you to return the Goods to Us
1.3. If We agree with You that the Goods are faulty, and that the fault was not caused by Your neglect or misuse of the Goods, We will, at Your choice, replace or refund the faulty Goods at no cost to You. We will refund any reasonable costs You prove that You have incurred in returning the faulty Goods to Us. We recommend that You retain postal receipts for this purpose.
Incorrect Goods
2.4. If We send You incorrect Goods, You must notify Us as soon as You discover the mistake and within a reasonable period of time.
2.5. We will either:
2.5.1. arrange for Our carrier or Cardchest Agent to collect the Goods from You; or
2.5.2. ask You to return the Goods to Us by post; or
2.6. We will either, at Your choice:
2.6.1. Send You the correct items as soon as possible after receipt of the returned Goods.
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